SANDY LIANG X SALOMON

ORDER PROCESSING AND SHIPPING 

Each customer is limited to purchasing one unit of each style. 

Orders cannot be cancelled once they have been selected. All items are final sale and not eligible for return or exchange. Please review sizing before entering in raffle. 

Orders will begin processing January 20th.

Domestic shipping is 10 USD via UPS.

International shipping is $50. The customer is responsible for all custom charges. We are not responsible for any duties or taxes that may be charged.

If the recipient refuses delivery of their order due to a customs charge, then your package will be considered abandoned and disposed of by the shipping carrier. The order will not be eligible for a refund.

All Salomon styles are UK sizing, please review our size chart before entering the raffle. All Salomon styles are final sale and ineligible for returns or exchanges. 

EQL FAQ 

Who is EQL and why has SANDY LIANG partnered with them for this release? 

EQL is a third-party commerce platform that helps manage the launch of products in high demand. SANDY LIANG has now partnered with EQL to help manage new launches of limited-edition collections. EQL helps us stop the bots and deliver a fair launch, getting products into the hands of more fans.

Every entry goes through a multi-step security verification process that confirms you are a human, ensuring products get into the hands of fans who participate fairly. One entry per person because entries are deduplicated against unique identification tags.

Once you have a verified EQL account, entering becomes a breeze - with entries submitted in just a few clicks.

HOW DO I PARTICIPATE? 

Step 1: Follow the links to the EQL entry form.

Step 2: Log in to your EQL account. If you do not have an EQL account, you will need to create one.

Step 3: Provide shipping and payment details.

Step 4: Verify your entry.

Step 5: Hit the “submit” button. Congrats! Your entry is now registered in the launch.do not offer refunds for returns at this time.

AM I CHARGED TO ENTER THE LAUNCH?

No, you are not charged to enter, and no hold is placed on your card. EQL requires payment information to help verify your identity and to use in case you are selected so that your order can be submitted. Please note having your entry selected does not guarantee your order.

CAN I CANCEL MY ENTRY BEFORE THE RELEASE WINDOW CLOSES?

Yes, but only if the release window has not closed. If you want to cancel your entry before the release window closes, return to the launch page while logged in and click on “Cancel my entry” then follow the prompts. If you cancel your entry before the release window closes, you will not be charged, and you may lose your opportunity to purchase any product from the release.

CAN I CANCEL MY ENTRY AFTER THE RELEASE WINDOW CLOSES?

Unfortunately, you cannot withdraw your entry once the release window closes. Once an entry is confirmed, it means that you agree to purchase the product should your order be approved.

CAN I ENTER THE LAUNCH MULTIPLE TIMES?

We want everyone to have a fair chance of entering the launch and getting the products they love. Therefore, only one entry per person, per product will be allowed. If there is another brand or retailer carrying the same product, you may enter their launch as well without being penalized by EQL.

HOW DO I KNOW IF MY ENTRY WAS SUCCESSFUL?

If you are selected in the launch, you will be alerted via email. You will also receive an additional email with the order confirmation for the item you bought. Order fulfillment and delivery will be provided in accordance with our terms and conditions.

MY ENTRY WAS SELECTED BUT MY ORDER WAS NOT PROCESSED. WHY? 

Your entry selected does not guarantee an order. Sometimes orders are rejected because your method of payment failed – whether it was flagged for suspected fraud, insufficient funds, or incomplete information.Unfortunately, at this time EQL does not send a failed payment email, but you may receive one from your financial institution. SANDY LIANG is unable to hold inventory for customers when their payment fails to process so the orders are rejected. up orders

WHAT IS THE RUN FAIR Fee?

If you’ve ever joined an EQL launch before, you’ve seen their tech at work. With every launch, EQL is:

Rewarding fair entries: so real, genuine fans have the most legitimate chance at getting the products they love. We see on average 34% of entries either coming from bots or people trying to cheat the system and have to evolve our tech as they do.

Securing your data - We received the ultimate certification in security and compliance to ensure your information stays safe.

Streamlining your experience - no waiting in queues, no crashing sites, no password dilemmas

Improving your odds - The EQLizer gives you a better chance at winning with every loss. EQL is committed to continuously scaling up all of this to serve both brands and fans.

WHO CHARGES THE FEE? WHAT SHOWS UP ON MY BANK STATEMENT? WHERE DO I FIND THE INVOICE?

The fee is charged by EQL and will appear as a separate charge from EQL in your bank statement.

WHY DO ONLY WINNERS PAY?

The fee is only charged to those who successfully and fairly secure a product through an EQL launch. EQL does not think it's right that everyone should have to pay just for the chance to participate or to increase their chances for future launches.

An invoice for your fee will be included along with your winner email.

WHAT HAPPENS IF THERE IS A PROBLEM WITH MY ORDER?

Contact SANDY LIANG directly if there is a problem with your order, on shop@sandyliang.info If your order is canceled after you’ve already paid the Run Fair® fee, please contact support@eql.com and the EQL team will process a refund.